[Resolved]  Myntra.com — Bad Service and Rude attitude of agents!

Address:

Hyderabad, Andhra Pradesh

Hi Myntra, This is with regard to your service and return pickup service agent. I placed an order on 18th of July with an order id 17544769. I wanted to return a jeans of that package and placed return request for your agent to come and pickup. 1. I requested the agent, E.Raju ([protected]), to come before 12noon, but he said it wouldn't be possible to come by the requested time. Hence, i asked him to come and pickup from our watchman the next day.. he asked me to call the next day to know if he will be coming or not. When i called him the next day, all i heard was he wasn't coming to pickup as there are no deliveries in that area for that day... in his words.. 'We wont come like that, we will pick up whenever we come to that area' in an arrogant manners. 2. Finally he came the other day and is when he figured out the Article Id's are not matching on the jeans and the package invoice(which shows your service levels). And asked me to contact Customer care. I contacted, and made the required actions. 3. Now, on last Tuesday (29th Jul), i got another message saying agent R.Naveen will come to pick up the package. Till today, Friday (1st of Aug), i didn't get any message or call from neither Myntra nor agent Naveen. When i called him today he said.. "You got my name by mistake as your area is not where i come for pickup" and handed the call over to some one else(Prbly, the right agent for that area). Now, this person asks me about my address details and asks if it is okay to come now. When i raised my concern about not being contacted for 3 days he again handed the call over to Naveen. Naveen seemed not at all sorry about not contacting me and in turn questioned me that why didn't i call him on the Tuesday it self in a rough way. It's really annoying the attitude of your agents. I doubt whether someone would actually have addressed my return request if i hadn't contacted your agent Naveen. And i regret that i made a purchase from myntra.