[Resolved]  Myntra.com — Myntra sent wrong goods but not accepting returns/exchange

Address:

Bangalore, Karnataka

We have been regular customers of Amazon - in USA and now also in India - and their great return and exchange policy of purchased goods made us think that other online sites such as Myntra.com or Flipkart.com would also be alright - even though they are Indian shops online. And we ordered - first time - a couple of pairs of shoes/flats etc from Myntra.com and we realized that we made a big mistake! Myntra did not send right sizes, they did not send a couple of pairs in the original box! SO immediately on the same day we asked for replacement. Their pick up courier fellow came to our place unannounced but luckily my wife was at home that evening. The pick up fellow refused to pick up the footware stating they were not in original boxes, they appeared to be used(even through they were 2 sizes smaller) etc etc. In fact we had kept all the packaging material, tags, plastic bags, courier cover - everything! The pick up person misbehaved, and talked down on us indicating we wasted his time by asking him to come and pick up the goods after we used them. What trash mentality! Then we contacted Customer service and they behaved exactly the same way - we continued for about one hour and talked to a senior person at Myntra - they asked us to take pictures of all footware from various angles, pictures of packaging etc and send it over to them on email for them to decide whether to allow exchange! What kind of junk / mis-trusting / typical indian mentality shopper is this! We clearly said we did not have time for all this and would rather return all the items but the person explained a long procedure to return - we will need to pack them(with all original packing material, tags, etc) and send it to them by courier, they will check and if they find all okay - they will refund our money. This is the worst service we have experienced in India doing online shopping. Our experience has been only with Amazon so far(in India and US) and we were very happy but Myntra is junk. Stay away from Myntra - the junk grade typical Indian company!