Myntra.com — product delivery and refund

Address:

Begusarai, Bihar

my order no being 21801028. three products where to be delivered at my home address at begusarai, bihar.one of the product was delivered at kolkata which is no where near to begusarai and other 2 products have been retured to myantra warehouse.when i call the customer service, they keep on increasing their dates for refund.the product which i had ordered was on 19th october and yet myntra is not able to detect where their product are.when i ask about the refund, they respond as it will be done after the product reaches their warehouse and no exact date is provided.this is simpling harrasing of people.we have to keep them calling about the product details.