[Resolved]  Myntra.com — Refund issues with Myntra

On 6th September I placed a return request for one Kurta & one T-shirt. The return ID was 2300415 & 2300407 respectively & order ID was 19058289. On 9th of sept I received two SMSes saying that both the products are going to be picked up by Samit and on the same day the guy had picked up the Kurta & the T-shirt. On 10th sept I checked my Myntra a/c & saw that the cash back was only for the Kurta. On 11th Sept I received another sms from Myntra telling that their agent Argya is going to pick up the T-shirt against the return ID 2300407. I called the guy & told him that the product has been already picked up on 9th of Sept. On the same day, i.e. 11th night I received another sms informing me that the return request has been put hold by Myntra's delivery team & I am to contact Myntra's customer care team for further details. On 12th Sept I contacted the customer care & was informed that the product is missing but they will look into this matter. On 14th Sept I got a call from the Myntra customer care telling me that they have tracked the T-shirt but the product tags are missing on it. They told me that they will deliver it to me and I have to take photos of the same and write to Myntra requesting for a refund. I have refused to do that & told them that when I returned the product, it was in the same condition as I had received it. It is the responsibility of the pickup agents to check the state of the product and log a report if they find something amiss. This was clearly not done by the agent as the product when handed over was in the same condition as I had received it. There was no communication from Myntra after that. I called the customer care on 16th & they are still insisting on me accepting the product, photographing it and then writing to Myntra for processing the refund. This is something that I feel is an unfair practice as I have no control over the product once the pickup agent has accepted the product. What happens to the product after it is accepted by Myntra representative is not my responsibility. This is the state where this issue is at right now .