Narayana Multi Speciality Hospital — Failure to Refund amount pending from 1 month

Address:SRCC hospital Narayana health care,Mahalaxmi ,mumbai

My daughter was admitted in SRCC hospital mumbai on July 23 for 48 hrs and discharged on 18th July post treatment.I had availed the mediclaim cashless facility and hospital finance team had deducted my amount from the deposit assuring me to credit once they receive the money from insurance( starhealth insurance).I got a message from star health informing me that the amount has been dispersed to the hospital on 1st August 2023..Eversince then past 3-4 days I have been reminding the hospital staff and sending emails for the refund but they have failed to do so..I just get a call from their staff saying they will escalate the matter but till now nothing fruitful happening.

Following recd from Mediclaim ins company

Discharge Voucher Chat - +91 Date: 01/08/2023 Claim Int No :CIR/2024/171148/0498820 Policy No. :P/171148/01/2023/004547
Main Member Name :xxxxcc
Insured Patient Name :BABY Received from Star Health and Allied Insurance Company Limited a sum of Rs.15791 /- (Rupees Fifteen Thousand Seven Hundred and Ninety One Only) in full and final settlement of the claim arising out of the hospitalization at SRCC Childrens Hospital -A Unit of Narayana Hrudayalaya Ltd for the admission from 17/07/2023 to 18/07/2023 Received By: SRCC Childrens Hospital -A Unit of Narayana Hrudayalaya Ltd 1-A Haji Ali Park, K.Khadye Marg, Mahalaxmi MUMBAI Pincode : NA Signature : Date : Paid Vide Cheque / DD No : N[protected] Date: 31/07/2023
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    +91 14 1712 2222
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    Sector-28, Kumbha Marg, Pratap Nagar-Sanganer, Jaipur, Rajasthan, India - 302033
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