Naswiz Holidays — Refund the money | |||||
Myself Poonam lives in pune. i buy naswiz elite package of 9770/- where they told me i will get a call from delhi office to confirm the package. when i get call i told them i am not interested in this package and i want my money back. That time they told me it was difficult to refund the money as ID was created. So they will replace my ID with another one and then give my money. they also said me they want some time to replce ID. After 4 months when i asked them for money they told me it was unable to refund as your package is confirmed and registered by your name. It was their team member Nisha who confirm my ID by mistake and send my package kit to my address. I call and mail to company various time but no one of them give me positive response. When i contact to pune office they told me it is not in their hand as it was confirmed from delhi office. I dont understand why i suffer for company's mistake. I want my money back at any cost. Was this information helpful? | |||||
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Naswiz Holidays customer support has been notified about the posted complaint. | |||||
 5 Comments | |||||
Comments
I have ordered a package from Naswiz. After sometime I started not liking the product and wanted refund. I went through the refund policy and got to know about 30 days refund. I claimed that and got the refund on time. My only concern was during this period that what if I remained being unheard. But I was really happy when they picked the call on time and took the matter seriously.
I got suggestion from my friend to buy products from Naswiz website. I did that online only and I found it to be the safest mode of payment. Whatever they say in their guidelines they adhere that. I recommend that before buying one should go through the guidelines and terms & conditions to avoid any communication gap.
I have read your complaint carefully, I think it is a communication gap. please contact them again and you should drop an email to the company with your all details. I am sure they will help you and solve this matter shortly.
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+91 11 4708 6800
Suite No. 810, Krishna Apra, Netaji Subhash Place, New Delhi, Delhi, India - 110034
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If you are not interested to buy company package no one force you if your call confirm by mistake, its not possible because company always want the all information about the customer and they also get the confirmation with the customer and company always call the customer number, if there is any problem please confirm your own friends .
If you want any clarification you can call me.
Thanks,
Ravi Sharma
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