National Highways Authority Of India [NHAI] — Fastag recharge due to KYC pending

Address:

Chhattisgarh

I recieved notice while recharging fastage that i need to update KYC for continuation of service, which i deed immediately and uploaded documents un mentioned site. But then NHAI is neither recharging and nor it is approving KYC, It shows KYC is pending and 1033 says it will take 7 days for KYC approval.en why NHAI blocks fastage while KYC is pending. Bank also do KYC but they do not block the account.