National Highways Authority Of India [NHAI] — Mishbehave on toll plaza and wrong deduction of toll money

I took from my car which no. is HR51X0026 Breeza Eastern Peripherial Expressway from Maujpur toll plaza in Ballabhgarh, Haryana towards Fatehpur Rampur toll plaza in Greater Noida on 17.07.2023. My fastag did'nt work on toll (due to technical problem) so i asked for entry slip (which was'nt returned to me) and reached to Fatehpur Rampur, Greater Noida and due to low balance i recharge my fastag quickly and ask for toll deduction in mean time a person on toll plaza supervisor or anyelse post (don't know the name but from local village- Ghangola) use abusive language (aise hi samjha hai humein...tere jaise bahut dekhe hai...aja abhi dekh leta hun) and behave like a goons due to these types of persons no one feel safe on highways and big threat to the safety of highway travellers and after all that he processed the toll collection process. It take time to know how much he charged because of delay in message from Airtel fastag company. Next Morning i received a message of Rs.170 (Transaction id-FT[protected], Dt.17.07.2023) toll deduction on Fatehpur Rampur toll plaza in Greater Noida which is Rs.55 from Maujpur toll plaza. I confirm intentionally he deducts more money to harrass. In India eveyone knows toll plaza's have goons as supervisor or anyelse post and the threatened the people's. Please look for that man and take strict action against him so anyone can't trouble the travellers on road and drive in peaceful and safe environment.

Rahul Raxwal
M: [protected]