National Highways Authority Of India [NHAI] — Not issuing monthly pass , with in 5km

Address:

Ladhowal toll plaza Ludhiana Punjab

This is to inform you that, I am living in PHILLAUR (144410) near to lodhowal toll plaza (Ludhiana) Punjab.
I have a new car and having all the documents like Aadhar Card, Passport, provisional REGISTRATION CERTIFICATE issued by govt. for monthly pass but toll plaza is not issuing me monthly passas I am resident under 5KM radius.
They told your Registration number is not showing online but they have to understand it will take time to get original RC from transport office and I am providing them provisional RC which is also a valid document issued by government department.

Request you to please look into this matter and help me to get my monthly pass.