National Highways Authority Of India [NHAI] — Toll staff Insisting for cash payment

Despite balance available in fastag, toll staff insist for cash payment. They are charging double fare saying your fasttag is not working. However, after showing them balance in fasttag and denial of paying double charges, they charged single fare. The staff is cheating the people in the name of fasttag not working. The lane was fasttag lane but they said it was cash lane and you cannot pay through fasttag.