National Institute Of Securities Markets [Nism] — ecpe programme

Back ground:

Myself archana gupta axxxx5396e
My daughter tanvi gupta bxxxx6884l

Our amfi certification was valid till 31st march 2020 (Hence extended till 30th june 2020 due to lock down). We enrolled for cpe course with nism on 15th march 2020, since this course got cancelled due to covid situation we enrolled for a course again on 22nd march (At gurgaon with your service provider rise). Please note that we paid twice rs 2500 each for both the candidates.

In the month of may nism started the ecpe program and we were approached for the same. My daughter enrolled on 22nd may and i enrolled on 24th may. The email was silent that the enrollment was valid only for 48 hours. We thought that the amfi certification is valid till 30th june, so we can complete it at leisure. The welcome email on the same does not mention that the course is valid only for 48 hours.

After 2-3 days when we started to complete the course we realised our mistake. My daughter approached nism customer services, they immediately renewed her enrollment and she completed the course on june 5th. But since then i have repeatedly requested the customer services but they are not renewing the course for me (Archana gupta : axxxx5396e). They are asking for fresh payment for renewal of the ecpe training.

I have 2 requests now:
1) please renew the course for me (Archana gupta : axxxx5396e)
2) direct rise consultants private limited to refund our amount immediately without any further details.

In these difficult times, i would urge your organisation to have a more humane approach and consider my request favourably.

—
Archana gupta
G-74, second floor,
Masjid moth,
Greater kailash ii
New delhi 110048