Comments
The company is unable to explain the reason for not accepting/rejecting the claim of Theft for Mobile handset. Even after giving several reminders, there has been no response either on call or mails. They have not responded when the complaint was logged in Consumer affair. The company website states that claim will be accepted when handset is bought from the website though with a depreciated value. All protocols were followed by me while purchase but now the "No Response" from company Xiaomi Communications and OneAssist makes me feel cheated with policies. Need your help as it has crossed more than 30 days without any concrete reply from the company.
OneAssist Consumer Solutions Customer Care's response, May 12, 2017
Dear Akhilesh,
Greetings from OneAssist...!
We have forwarded your request to our team and they will get in touch with you shortly for the same.
We appreciate your patience in the interim.
Regards
Deepika
Team OneAssist
Greetings from OneAssist...!
We have forwarded your request to our team and they will get in touch with you shortly for the same.
We appreciate your patience in the interim.
Regards
Deepika
Team OneAssist
OneAssist Consumer Solutions Customer Care's response, May 12, 2017
Dear Akhilesh,
Greetings from OneAssist...!
We have shared the status over the call regarding your claim rejection. We hope your query was addressed.
Regards
Deepika
Team OneAssist
Greetings from OneAssist...!
We have shared the status over the call regarding your claim rejection. We hope your query was addressed.
Regards
Deepika
Team OneAssist
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+91 33 2283 1706
+91 33 2283 1705
3, Middleton Street, Prafulla Chandra Sen Sarani, Kolkata, West Bengal, India - 700071
Greetings from OneAssist...!
We deeply regret for the inconvenience caused to you & appreciate your patience. We are working on your case and awaiting a resolution from Insurance company . We will keep you posted on any development in your case. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].
Regards,
Team OneAssist