Naukri.com — not refunding failed transaction amount

Sreekkz01

from Powai, Maharashtra

Address:

Pvs apartment YMCA, 673001

To the concern,

While doing the transaction for the premium service i received a error and my payment from bank was on hold till that day. So i informed the same to the merchant, so they send me a new link and i did the payment again from different account successfully. After two days i received the message for the deposit of the holded amount to the merchant (Naukri noida). Attached herewith is the copy of the transaction. So it's like i did the payment twice. They are suppose to return my first payment, but no response from them.

But now when i mail and ask about the payment no response from them.

So kindly revert with the possible solution for the repayment.

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Naukri.com customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2020

Naukri.com Customer Care's response Dear Sir,

Greetings!

We express our sincere apologies for the displeasure caused to you.

Please share your customer code / registered email-id to help us check your profile and address your concerns. Kindly share the details to us on [protected]@naukri.com mentioning "Consumer Complaints" as Subject line.

Further, we would request you to share your bank statement as well where amount has been debited twice from the account; so that we can check the same with our finanace department.

We would like to assure you that Naukri.com prides itself on being customer-centric

Thanks & Regards
Team Naukri