[Resolved]  Naukri.com — Urgent Resolution Required: Account Access Issues and Job Post Management

I am writing to urgently address and resolve a critical issue with my account registered under the email [[protected]@personage.in] and [[protected]@gmail.com] on naukri.com.

Issue with Job Postings and Account Access: I authorized the creation of two job postings via my account. However, I have been unable unable to access my account to manage these postings from the very beginning. As a result, I am receiving continuous notifications from applicants on my email [protected]@personage.in; but am unable to respond or interact with them due to the lack of access.

Inefficient and Unresolved Support: Over the past several weeks, I have engaged with your team members, including Akanksha Soni, Tavishi, Khushboo Bansal, and corresponded through the [protected]@naukri.com and [protected]@naukri.com emails. Despite extensive communication, involving over 6-7 hours across 2-3 weeks, and creating new accounts as suggested, the issue remains unresolved. This process has been frustrating and time-consuming, reflecting poorly on the competence of the support team.

Request for Prompt and Effective Resolution: I urge you to take immediate action to rectify this situation. Please either:

Provide me with full access to my account, enabling me to manage the job posts and communicate with applicants effectively.
Or, remove my accounts and the associated job postings to stop the influx of applicant notifications.
This ongoing issue has caused significant professional disruption and mental distress and possibly reputational damage too. I expect a swift response and a resolution to this matter, which has been unreasonably prolonged.

Thank you for your immediate attention to this critical issue.

Sincerely,
Was this information helpful?
No (0)
Yes (0)
Feb 5, 2024
Complaint marked as Resolved 
Naukri.com customer support has been notified about the posted complaint.
Verified Support
Jan 04, 2024
Naukri.com Customer Care's response
Dear Personage,

Greetings!

Thank you for contacting us.

We have forwarded your concern to respective department and team will assist you accordingly. Also, we request you to kindly share your concern to us on [protected]@naukri.com or call us on [protected] for quick resolution.

Regards,
Shikha Pathak
Team - Naukri Fastforward
Toll Free Number[protected] &[protected].30 AM to 6.00 PM IST)
UAE Toll Free Number - +[protected].30 AM to 6.00 PM IST)
International Clients[protected]:30 AM to 6:00 PM)
Email : [protected]@naukri.com
In case you are a free user, please write to [protected]@naukri.com
Verified Support
Jan 04, 2024
Naukri.com Customer Care's response
Dear Personage,

With reference to your review posted on https://www.consumercomplaints.in we hope that we had been able to help you with resolution to your query.

We request you to mark the same as resolved.

Please feel free to write to us on [protected]@naukri.com mentioning https://www.consumercomplaints.in in the subject line for assistance required.

Regards,
Shikha Pathak
Team - Naukri Fastforward
Toll Free Number[protected] &[protected].30 AM to 6.00 PM IST)
UAE Toll Free Number - +[protected].30 AM to 6.00 PM IST)
International Clients[protected]:30 AM to 6:00 PM)
Email : [protected]@naukri.com
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Naukri.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    65%
    Complaints
    2709
    Pending
    588
    Resolved
    1593
    Naukri.com Phone
    +91 12 0404 9800
    Naukri.com Address
    A-88, Sector-2, Noida, Uttar Pradesh, India - 201301
    View all Naukri.com contact information