Net4India — payment collected without wallet recharge done

Address:

Pune, Maharashtra, india

I am a partner with net4 and have few domains registered at net4.in for my clients. I wanted to renew domaina on priority and didn't know about net4 shutting down..
I tred recharging cyber wallet at net4 in order to have funds to renew the domains.

However every time I tried to recharge on 28th Oct 2020, it allowed me to go ahead with the payment, and logged me out. Effectively they accepted payment of INR 15000/- with no service provided.
I want help getting my money back.

Thanks!