I am writing to express my deep disappointment and frustration with the services provided by NetMads Online Doctor in regards to diabetes consultation.
As you may be aware, my father is currently suffering from high diabetes, and as his primary caregiver, I have been tirelessly seeking ways to provide him with the best medical care possible. With the hope of seeking prompt and reliable medical advice, I turned to NetMads Online Doctor, a platform that was recommended to me for its reputed online consultation services.
To my dismay, after multiple attempts to connect with a doctor through the platform, I have consistently faced the same issue – the unavailability of doctors. Every time I tried to schedule an appointment or initiate a consultation, I was met with the disheartening message that no doctors were available at that moment. This has caused immense stress and anxiety, as timely medical guidance is crucial for managing my father's condition and preventing any potential complications.
Furthermore, I understand that unforeseen circumstances can occur, leading to temporary unavailability of doctors. However, what adds to my dissatisfaction is the lack of proactive communication from NetMads regarding these issues. There were no notifications or updates informing me of the unavailability of doctors or any expected time for the services to be restored. This lack of transparency has left me feeling neglected and uncertain about the reliability of your platform.
I would like to emphasize that managing diabetes is a matter o[censored]tmost importance, and the unavailability of doctors on an online medical platform is simply unacceptable. Your service claims to offer convenience and accessibility to medical expertise, but my experience has been far from that.
In light of these issues, I strongly urge NetMads Online Doctor to take immediate action to rectify the situation. I request the following actions to be taken:
1. Investigate the reasons behind the continuous unavailability of doctors and take necessary steps to ensure a more consistent doctor-patient connection.
2. Implement a robust communication system to notify users promptly about any service disruptions or unavailability of doctors.
3. Consider providing alternative solutions or referrals to other medical professionals or resources in cases o[censored]navailability.
4. Offer a formal apology for the inconvenience and stress caused by this situation.
As a loyal user of your platform, I believe that addressing these concerns promptly will not only restore my faith in NetMads Online Doctor but also demonstrate your commitment to providing reliable healthcare services to those in need.
I kindly request a written response to this complaint within the next ten business days, outlining the actions taken to resolve the issues mentioned. If I do not receive a satisfactory response, I may have no choice but to seek alternative platforms for my father's medical consultations.
Thank you for your attention to this matter. I hope to see a positive resolution soon.
Sincerely,
Md Shoaib bagwan
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