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Netmeds

Netmeds — Money got deducted but order not placed

I ordered 3 medicines on 11th august 9:41 PM and prepaid it via paytm wallet.I have a proof of money getting debited but that order ID[protected]M)is not reflecting in netmeds website.Insted order got placed with different ID[protected]M).I contacted customer care via mail and calls.They say that they haven’t received any payment for the order[protected]M from me.Seems like there is an issue with the software.Only response I got is to wait.I am waiting for my refund since 8days .Try not to play with customers.Kindly refund my money.
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Netmeds customer support has been notified about the posted complaint.
Aug 19, 2022
Updated by Keerthana_HS I have mailed the transaction details to customer care email already with Ticket No:[protected].Kindly track this ID.Hoping for the faster response
Verified Support
Aug 23, 2022
Netmeds Customer Care's response Hi Keerthana,

We apologize for the inconvenience caused.

We would like to inform you that either your order will be processed or paid amount will be refunded immediately once the technical glitch is fixed at the payment gateway.

We need your cooperation in this regard.

Regards,
Netmeds Team!
Aug 23, 2022
Updated by Keerthana_HS @Netmeds,
I have been getting the same response with no actions from your end.Pathetic customer service.Please refund my hard earned money.I don’t want you to process my order.Don’t respond like an autogenerated mail again.
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The same has happened with me, I ordered and made online payment, my order got declined. But the money has been deducted from my account., was your issue resolved.?
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