[Resolved] Netmeds — not attempting delivery neither refunding the money

BTS_INFIRES

from Varanasi, Uttar Pradesh

Address:

Varanasi, Uttar Pradesh, 221007

This is regarding my order no. : nms[protected]as01
I had placed my order on 18th february 2019.
And the delivery was on 21st february via xpressbees but i received text on 24th saying order will be delivered today. But without any call or attempt they remarked my order as "consignee not available". It was delaying my treatment so i emailed netmeds to cancel my order since i no more want the products now and refund the money. But they rescheduled the delivery for the next day i. E 25th feb and today also they made no attempt to deliver yet remarked it as "consignee not available"

I want my money refunded as soon as possible. Netmeds have pathetic service.

I will be highly thankful to you if you refund my money.

Yours sincerely
Ruchi

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Feb 26, 2019

Complaint marked as Resolved

After so much of efforts they finally gave me an email saying they will cancel the order (under processing) and finally I got a sms from xpressbees (with phone no.) That delivery is out and got it delivered. But one thing for sure I'm never ever ordering anything from them.

Netmeds customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2019

Netmeds Customer Care's response Dear Madam / Sir,

Greetings from Netmeds.com!!!

We do understand your concern regarding the order.

We are unable to pull any details of your order with the shared order Id.

We would like to have your registered Email address or Phone number, through which we can pull up some records and get this issue resolved.

Thanks!
Escalation Team.

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Comments

kapil071

from Pune, Maharashtra

I have ordered some medicine from netmeds. It should deliver 3 to 4 days but till date its not deliver after 6-7 day
after call messages several times no one can give proper answer.

If netmeds not able to deliver it on time then clearly inform customer. I should not order it from netmeds.