[Resolved] Netmeds — Refund not initiated on Netmeds

[Resolved] Netmeds — Refund not initiated on Netmeds

S Surbhi15 from Delhi, Delhi Jul 19, 2022 Jul 26, 2022 This thread was updated on Jul 26, 2022

Order ID : [protected]A I have placed an order on Netmeds application on 7th july 2022 and it estimated delivery date is 8-9 july but i didn't get that order. I called them for the update and everytime I get to hear that we are checking with the logistics yeam and you will get the order in 24-48 hours. After that on 15th july I asked them to cancel the order and refund my money so they took the cancellation request and I was told that the order has been cancelled but I didn't get any update regarding the cancellation. I called the team again and they told me the order has been cancelled but its pending with the payment team and since 2 days, I'm getting the response it will be done in 24 hours but today when I asked the customer care executive, she told me that the order is pending for cancellation and again the same thing that it will be done in 24 hours. And the agent Anita was so rude that she marked the conversation complete in between. So please look into this and tell them to refund my money as soon as possible. I hope i get proper response here. Was this information helpful? No (0) Yes (0)
Jul 22, 2022 Complaint marked as Resolved Refund has been initiated but I would request them to keep good customer service executives especially on chat as it seems they don't know anything Netmeds customer support has been notified about the posted complaint. Verified Support Jul 21, 2022 Netmeds Customer Care's response Dear Customer, Sorry for the inconvenience. We see that the refund has been initiated for order[protected]ASO3 on 18th July. It will be reflected in your original mode of payment within 1-9 working days. We will surely take the necessary steps for the betterment of our services. Looking forward to serve you in a better manner soon. Regards, Netmeds Team!
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Akshay Shnkar

Jul 26, 2022

I placed order on July 14th and for the same Netmeds was showing delivery date as 14th July - 16th July. I waited for one more day at delivery location and then I left to my hometown. I also requested to cancel my order via direct mail and through netmeds email and chat option but didn't get any response.
As per FAQs mentioned on Netmeds, I can cancel the order if it's not in transit otherwise if it's in transit I can refuse delivery.
In my case, I was not at the delivery location and my order reached the delivery location on 20th July. Neither I get any call from deliver partner nor I asked anyone to pick the order but still the order showing and delivered without my OTP.
My amount now got stuck, I don't know to whom delivery person handover the product, I also don't know if it's really handover to someone or not and it went back to inventory with status showing delivered.

I have not seen such customer care support, I tried reaching multiple times over call to speak to customer care but call immediately automatically disconnected when I choose option to speak to representative, but one fine day I pressed option to place a new order and register as a new user and surprisingly my call was forwarded to customer care and I spoke to them to cancel.
Even after that it's 5 days no action being taken on my issue.

My order ID is:[protected]ASO2

Akshay Shnkar

Jul 26, 2022

Please ignore above, I have opened a new complaint for this issue.
Sorry for the inconvenience caused.