[Resolved] Netmeds — wrong medicine insulin delivered

Abraham Verghese

from Bengaluru, Karnataka

Address:

Ulsoor, 560008

Hi
The medicine insulin delivered was wrongly delivered.

The prescription was uploaded by me which is being deleted.

The doctor spoke to a individual and not to patient and has gone ahead confirmed the order without speaking to me. Negligence on the part of doctor without confirming details about medicine or insulin dosage or speaking to the correct person as mentioned in prescription nor checking if she diabetic or not.

The medicine delivered could have been fatal to me as i checked the label and came to know it was wrong insulin.

Now when i spoke to their supervisor they informed that i had made mistake and will not deliver nor refund.

The money spent is hard earned money and i have lost faith in this system.

As this incident caused me undue tension and psychological problems i would recommend a full refund with compensation money of 50000/- rupees.

Hoping to get a positive reply.

Warm regards,

Abraham v

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Apr 26, 2019

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Mar 26, 2019

Netmeds Customer Care's response Dear Abraham Verghese,

Greetings from Netmeds.com!!!

We do understand your concern regarding the order.

We would like to have your registered Email address or Phone number, through which we can pull up some records and get this issue resolved.

We look for your response to proceed future.

Thanks!
Escalation Team.