Nexa — Baleno Delta AT

Address:

Flat No 126 Block No 8 South Avenue Gulmohar Colony

Dear Team ( Maruti),
This is very Hard to write this mail with heavy hearts, I am one of the customer who inspite of having a medical emergency.
I booked a vehicle with on eof the delaershio in Bhopal ( M.P ) Jewan Motors on 28th July 2021 and committmnet which was given for delivery was 15th Augt 2021. ( Due to failure in delivery commitment My refund checque was also made ) Still on the durability and market value of Maruti I gave some time and it was delivered on the next committment date till 31st Augt. ( Attached Mail is for your reference )

My Mom is a cancer patient and is on 4th stage it declared recently so we wanted to gift her a car.
Model Baleno ( Zeta AT)
Chassis No - 760112

We collected the vehcile on 29th Augt 2021 and yesterday one surpirse what we faced in our new vehicle in the middle of the road the break got Jamed and the excelearator of the vehicle got free threr was no speed for driving and it was just moving on the road with a minor drive.
We managed the vehicle with the Hand break. There was error on the screen for break it was really very disgusting and heartbroken expirence with a new vehicle. We reached to the dealer he connected on call to workshop we followed and resarted the vehicle again. It worked.

After asking they mentioned we will check at the wokshop it can be a malfunctioning.
I dont see any seriounous or follow up from their behalf if we reached with out issue arent there should be a follow up and heads up to the concern.

Really disappointed.

Regards
Namrata Kochhar
[protected]