Nexa — Deceitfully booked the vehicle and caused harassment by the dealership even after complaining to nexa

Address:

Radha govind motors pvt ltd, meerut

I have been deceived by one of the employee Mr. Dheeraj Bharadwaj associated with the dealer Radha Govind Wheel Pvt. Ltd, Meerut., who assured me with a false and frivolous promise that I will receive priority delivery of Grand Vitara Sigma by the end of year in case I will book the car. Under the false and frivolous pretext of the said employee, on 18.11.2022 I immediately booked the Grand Vitara Sigma Car petrol variant in white color vide booking ref. No.REC22003536 dated 20.11.2022. Further when he had mentioned in the booking requisition form that the car will be deliver in 6-7 months, I enquired why he has mentioned the 6-7 month, when he is booking the car on priority basis with extra premium. He replied it’s the formality as the same is tentative and further assured will hand over the car by the end of year.

He further lured me and asked that the reference number of the earlier enquiry was picked to prioritise my booking and asked for premium of amount of ₹25, 000/- (Rupees Twenty Five Thousand Only). I also agreed upon the same.

I have been continuously requesting to deliver the car as promised but my request fell on deaf ear and I am being totally ignored for more than four months.

After which i got agitated with the behavior of the executive and his seniors and complained online on nexa complaint portal. I received a call from the GM of Radha govind motors that the executive in order to make booking has somehow made a wrong promise and some more time is to be given for the delivery of the car.

In ref to the said complaint I was requested to close the complaint on the assurance by the executive Mr. Dheeraj that the booked vehicle will be delivered by 15th April 2023 with 100% surety.

Further telephonically it was duly informed to me that the vehicle is in transit and the same will delivered as promised. I am continuously asking about the delivery of the aforesaid vehicle but deliberately the vehicle has not been delivered to me as I am not inclined to take extended warranty benefits.

I am still wavering the ambiguity as I have heard nothing from his end.
The actions are deceitful and causing huge harassment and ignominy which is not only raise an actionable cause as the same amounts to deficiency in services at the same time it’s also affecting the reputation of the company.