Nexa — Delay in delivery of maruti suzuki baleno by over 3 months and still counting

Address:

492099

I had booked Maruti Suzuki Baleno Alpha Petrol variant(Ray Blue Color) on 9th November 2015 at Nexa(Sparsh Automobile Pvt. Ltd.) Raipur and paid an advance of Rs. 21000. Sales representative assured that the car will be available in month end of November 2015. On the basis of their commitment, i paid the advance and booked the car.
I already passed the loan and waiting for delivery of the vehicle from more than 3 months.
I may have contacted them(representative and manager) 100 times and every time they say that the car will be delivered to me next week and so many weeks went by and i am still waiting for the car. It is highly unacceptable.

Their representative told me that they deliver the car on the basis of booking date of customers and availability of colors. But one of my own relative has booked the same car of same model and color on 10th of November(one day next to me) and he has received the vehicle on 27th of January 2016 which means they are not following their own rule. I can prove it all with valid documents.

Representative asked me to give more color options so that it will be easier for them to deliver me the car at the earliest. I gave them two options, first is Urban Blue color and another is Red Color. Still they are delaying the delivery.

I did complaint 2 times at nexa customer care but they do not take any action and i received a mail from them to close my complaint.