Nexa — Grand vitara vehicle delivery delayed and no proper response from showroom

Address:

shimoga-577201, karnataka

Hi,

I had booked Grand Vitara vehicle on 24th Feb 2023 in Shruti Motors (Shimoga Branch), they promised me to give delivery within a month & now its been more than 2 months they are not giving any status of delivery. (No Proper response from management)

Dealer code: B7NA
Booking receipt number: 1493 & 2542

they are keep on saying the stories like below,

* Vehicle production has stopped due to engine upgradation & we don't know when it will available.

* Office server is down & we don't have access to book vehicle.

* We are working on month end business & we are completely occupied for the day; we will get back to you by next week.

is it the response we get as a customer service team?