Nexa — in operation of the mobile port

Address:

Kolkata, West Bengal

Dear sir,
This is to bring to your notice that we had purchased a ciaz petrol alpha model car on the 29th of august 2017. We had purchased the car from the nexa park street, kolkata showroom.
The mobile charging port given to us has not been functioning since the date of purchase. The car has ran around 350 kms in the 6 months which shows how much we have used the car.
Inspite of several complaints on the phone the company has refused to change the same and asking us to buy the same which is not at all fair on the part of the customers.
The salesperson to whom we spoke was also very rude and refused to change the mobile port and asked us to purchase it.
Hoping to get the matter solved and awaiting the response and the acceptance of the new mobile port.