NIIT — Want to change my Mentors-Faculty from Wave43 batches

I am wasting time for the course and not finding any responsible person who can take ownership of my issues. Below are the description\brief of my case--

1 - Took admission in full time stack course in 8th of August
2- Class started by 21st of October
3- After 7-10 classes I need assistance while doing my assignments but mentors not available
4- Later 3-4 more classes I felt uncomfortable while attending classes as Mentors appears with some attitude
5- lost interest and raised concern to change my batches\mentors with coordinator and put in some other batches

6 - Currently, I feel it is totally waste of my Time \ Money
7- After multiple follow up-emails they came up that there is any further courses\batches as I am doing so not possible to have another batches
8- based on the out come I have requested to allow me to select either some other courses or refund my money.

They are not responding to my mails-calls anything

I hope for the quick action as I have a good reputation for the NIIT.
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