Nike India — Nike Online - Product return but did not receive refund

Address:

A-302, SAHIL SERENE, PANCARD CLUB ROAD, BANER

I ordered Nike Air Jordan 1 Retro High and Nike Air Force 1 ‘07 from Nike.com. The order amount was INR 24, 290/-. After delivery due to large size I initiated return by contacting their customer care. The return pickup was done on 07th October 2022 by Aramex. It was mentioned that once they receive my shoes in their warehouse they will instantly initiate refund... but that never happened.

I kept calling Nike support but I always received single reply that I’ll get my refund within 5-7 working days. Here I am, still chasing Nike for refund even after 45 days of return pickup. It is really frustrating to chase nike every day without getting any response.

The amount is huge and I have to pay credit card bills which already defaulted for first month and I have been penalised for the same with another 4000 rupees.

Please help me here. Nike is fooling people by selling substandard products and not refunding the money when it’s returned.

Adding the order id and other details od return pickup for reference here.

Regards,
Sandeep Moriwal
+91-[protected]