Nilgiris Super Market. — Why returned product bill not provided

Address:600095

I returned one unit of Rs. 255 value and I was asked to take product for the same amount. A reputed company of such repute does not have in their POS "point of selling" billing system a return billing facility. I wounded how they maintain inventory plus how accounting is maintained.
Shrinkage management is the biggest challenge in FMCG. Especially in organized retail format. Since we have given consulting for over 36 years in this industry we sincerely wish to help this very core requirement of this industry.
In this so called organized retail format there is a big requirement on shrinkage management.
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Though stated as vegetarian dish it had non veg components inside the package. Flattened rice of Nilgiris brand having manufacturing date as 07-06-17 and expiry date 6months had small living insects as soon as opened. This was very shocking and least expected from such a well renounced brand.

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