Nippon Paint India — Delay in completion of painting and wrong paints used for painting (Asian paint used)

Hello Team,

This is Sathyaraj from India, Chennai. I have booked a painting for my full home (Interior and exterior). The Work has started on 01-Feb-2022.

1) You team has committed that work will be completed in max of 14 days - But still now it has not been completed (53 days as of now) and still going

2) And they have committed that 4 manpower will be deployed for painting - But only 2 painters received for first 3 weeks

3) Room 1 - (3 wall painting) wrong paint received from your end. And then it is changed. No site supervisor has received the house to inform painters which paint to be applied for the wall. And inspection also not done.

4) Room 1 - Texture coat wall - While applying the second coat wrong paint is received and it is also painted in wall . To match the color( 2 bottles of strainer orange color ) - Asian paint brand is buyed from outside. Mixed and painted in wall by painter based on supervisor advice through phone call.

How come Asian paint is applied in the wall ? Is it acceptable ? We have booked only for Nippon paints. If any issue we face in the particular wall in future . who will be the responsible for this?

5) Front wall out of 4 colors 01 color received with wrong brand. Atom fibra received in place of weather bond . Due to it is wrongly mentioned by the sales person in the quotation. This was not witnessed by painter also. It was witnessed by us then we informed and changed the paint.

Is this our work to verify all the paints at receiving ? Site supervisor has to verify or send correctly and inform painters.

6) Fungus has been formed in one wall - Which needs to be corrected.

7) Daily after completing the work . only sweeping activity is done it is not cleaned with water . If it is a new house then it is fine. But people are staying in house.

Pending works : Texture coat, stencil work, 01 Coat for windows and touchup works

Will all my problems be rectified . When will the work be completed. I am not satisfied about the things you people. It was very hectic for us due to this wrong paint received and applied.

And applying different brand paints is not all acceptable. Needs your immediate intervention on this.

Regards,
A. Sathyaraj
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