Nivea — Payment debited from account but order not confirmed

Address:	4th Floor, Art Guild House, Phoenix Market City, Kurla (W), Mumbai, 400070 Mumbai Mumbai City MH 400070
Website:	www.niveashop.in

I recently placed order on Nivea website but didn’t get any order conformation notification or SMS. Or email.
My money is deducted but it is showing that you haven’t placed any order. I have been trying to connect with your representative but it never get pass through the computer saying representatives are busy, I have waited for 1 hour long and have tried the same multiple times now but there’s still no response I have dropped multiple emails yet no answer.