No Broker — Damage and theft claim but no response

Address:Mumbai

I have tried to connect with support and all but today when i called they helped me with claim procedure but when i am trying to submit in getting error as snap below.
I would further request you to please help me claim damage with insurance and details attached with mail for your reference.
I hope customer loss is valued

No response from any team means customer goods and money have no value
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    Mumbai
    India
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