Nobroker — Relax Tenant plan

It's been over 2 weeks since I signed up with Nobroker company, and I'm starting to feel like I've been misled. Despite this time passing, there hasn't been a single visit from a field officer, nor have any properties been recommended to me that match my requirements. It seems like there's a significant lack of oversight in management operations. I made numerous calls to lodge my complaints with the company and even wrote to them as per their advice. I am seeking a refund of my plan they sold me. Please assist.