North Bihar Power Distribution Company [NBPDCL] — connection not closed and refund not completed

Address:

Begusarai, Bihar, 851101

Hi respected authority,
I am totally disappointed with follow-up and not getting any solutions from electricity department. Please note, i have closed my connection (Consumer no:[protected] on 28/8/2015 but after several compliant and request still it’s showing live (www.nbpdcl.co.in) and bill is showing dues (May 2017 bill amount: inr 9908).
Kindly also note, consumer no:[protected] was taken for company (Atm) purpose and by mistake multiple times amount was deposited. For refund the access amount application (Complaint no: 5073) was submitted to office on 4 dec 2015. Apart from this i have already filled a online compliant (Compliant no : [protected]) for returning money on dated 13 oct 2015. But money was not refunded yet and status was showing it’s settled/problem has been resolved.
So i also requested via compliant no: [protected] (Online) for closing the connection online (Consumer no:[protected] and refund my access amount (Inr 24077.41) which is deposited. But only status was showing problem resolved but no solution received yet.
Details of closing for connection (Consumer no:[protected]
1. Application for issue last bill submitted on 28/8/2015, complaint no: 5021
2. July month bill (Inr 24095) paid bill on 27/8/15 through cash receipt no: nb/p 958247 form no: nb-68
3. Meter (Meter no: 451720, last reading; 1644) deposited on 28/8/2015 to line man (Santosh kumar) and application (Compliant no: 6025, dated 10/12/2015) submitted to office to close the connection.
4. Access amount deposited that should be returned and that was reflected on august month bill (Inr 24077.41)
Looking forward to have my refund of excess amount and closure of my connection (Online) asap.
Thanks
Bhagwan sah