NPS — ENPS- payment gateway issue- Unable to complete payment

I was in the process of registering for nps account. I updated my details and uploaded the required documents. Then i tried to make payment but got stuck at payment gateway. Now i am trying to login using my acknowledgement id and date, but i am getting following error:

"registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime."

Moreover help line no.[protected] is also not working.

Ack id : 11037207
Ack date : 19/03/2022

Please resolve this so that I can proceed further.
email - somalkar.[protected]@gmail.com
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