[Resolved]  NTL Call Taxi — avoid this company at all costs

Address:

Chennai, Tamil Nadu

I had booked for a taxi on NTL call taxi, Chennai to go to the airport at 5.15 am to catch a flight at 7.00 am. I had made the booking for the taxi the previous evening by 7 pm. The booking was confirmed through SMS however i had not received any details about the cab alloted with the vehicle number and phone number of the driver until 5.10 am on the next day. The driver of the cab calls me at 5.10 am in his sleep asking me for the location of my address. When I asked him where he was he said he was in a place called Ambattur, which is about 10 kms away and i was sure he would not be able to reach in 5 minutes. Any how i waited till 5.30 am and called the NTL call taxi customer care at 5.34 am to report that the cab had not arrived and asked them to arrange for an alternative cab. They informed they would call me back but never did so i had to call them back again at 5.45 and asked them for the status, there was a irresponsible response from the customer care that they have informed the driver, thus there was back and forth phone calls being made to the driver, customer care and losing my money on phone calls. Finally the driver arrives at 5.58 am and i got in the vehicle. The driver drove the vehicle recklessly to make up for the delay and in unsafe speed.

I was supposed to check in by 6.20 am for the flight, the driver reached me at 6.24 am and i was not allowed to check in. I immediately called up the customer care and complaint about me missing my flight. I had a very lethargic response pleading sorry for it. however to attend to my work i had to book a next flight to the desired destination which costed extra amount to be paid as it was last minute booking. Subsequently i had to miss my connecting train and had to book a hotel for stay over etc, financially burdening me upto Rs 10, 000/-

i had call the customer care again to know the status of the complaint, there was no response to it, they would just pick up the call and put me on hold when i was on roaming charges. this happened nearly 10 times. Every time different team leader in the complaint department namely Vijaya, Pradeep, Subhash would respond to the call saying that they would respond to the complaint and call me back with the status but never did, until the Manager of the complaint department, one Ms. Vinodhini had called to find how what my expectations were and falsely enquired my email ID saying that she was sending me a confidential informtion, however this was a blantant lie as she did not send any confidential information to me, but was evident that she was only asking for it to check my background. Till now i have not heard any response from the NTL team.

In the mean time I was also told that NTL had asked the driver if he could go only at 5.08 am and got it confirmed from him and sent me a sms at 5.08 am. as per the terms the company has to give a minimum notice of 1 hour to the driver, however in this the driver was given only 5 minutes notice and also come to know that the company is claiming the whole charges from the driver, who is not educated enough to know his rights and he is being exploited.

There NTL is a fradulant company and cheat its customers, the cab driver and exploit them unnecessarily.

There forw i seek justice in getting back the amount of loss financially, emotionally and mentally and demand adequate compensation from the company.