NTL Call Taxi — Due to drivers we couldn't use the wallet amount

Address:

Chennai, Tamil Nadu

When there is 50% Pongal offer, we booked a taxi and we got 50% cash back. But when introducing the offer there is no conditions mentioned. But after getting the 50% cash back, we came to know that the cash back amount has limited validity. To use that amount, we tried to book taxi 4 times, But every time driver was not ready to pick us if we are paying from app. The reason they told are: 1. I will not come if it is wallet payment 2. I am not near by your area 3. I want to go to home 4. I feel sleepy and need rest. Now the validity is been over and we couldn't utilize the amount. Nearly Rs.400 got wasted. When we call customer care for complaint even they dint repond properly.