NTL Call Taxi — Fraud related to amount in NTL Wallet

Pavan Kumar Murugan

from Mumbai, Maharashtra

Address:

Chennai, Tamil Nadu

I am Pavan from Chennai. I traveled from Anna Salai to Seven Wells in Chennai at 10:45 PM on 25th July, 2015 using NTL Taxi Services. When I alighted I was asked by the driver to pay the journey fare (166/- INR) by cash though I had 550/- INR in my NTL wallet account. I was earlier cheated by NTL on a similar occasion two months ago where the driver demanded cash in spite of the amount left in my wallet. No use of speaking to NTL complaint cell as they want to me forgive them and adjust for one time though I told them this was not the first time. Also on 23rd July I booked in advance to travel on 24th July. NTL sent me 3 different drivers' details and none of them picked me and again customer care complaint cell apologized and couldn't provide me the cab till the end. I need the amount in the Wallet (550/- INR) back either by Cheque/Cash from NTL since they do not let me utilize the taxi service using my prepaid amount in the wallet. Even the driver complained that NTL doesn't pay them on time if the customer/rider doesn't pay him by cash. I have also sent an email to NTL regarding this issue. I would appreciate if I could get any support to proceed further. Thank much in advance! Regards, Pavan

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NTL Call Taxi customer support has been notified about the posted complaint.

Jul 26, 2015

Updated by Pavan Kumar Murugan Complaint No. 1 :
Date of Journey : 25-JUL-2015
Booking ID : A[protected],
Cab No.: TN 63 AU 4662,
Driver Mobile Number : [protected]
Pick Up Area: Anna Salai, Drop Location : Seven Wells
Issue Description : NTL driver demanded to pay for the ride by cash (166/- INR) though I have 550/- INR left in my NTL Wallet account. This is the second time being cheated by NTL on the same issue. I need the amount in my Wallet (550/- INR) back either by Cheque/Cash

Complaint No. 2 :
There is also another complaint for the 24th July,
Booking ID : A[protected]
Issue Description : NTL Taxi Service provider sent me 3 different drivers' contact info through SMS but the taxi never arrived to pick me until the end and the complaint cell executive just apologized.

Aug 03, 2015

Updated by Pavan Kumar Murugan Team,

Could you please direct NTL Call Taxi to initiate some action on my complaint? They have replied to my email that the amount has been refunded to my bank account on 27th July however I haven't received a single penny from NTL Taxi yet. I have asked them to check with the Issuing Bank by the transaction ID. Am I being cheated once again?
Thank you!