NTL Call Taxi — Irresponsible call center staff and drivers

Address:

Chennai, Tamil Nadu

I booked a taxi for the next day morning 6am. I did not receive the driver contact details till 5.30am. I called the NTL customer service by 5.30am to check the status. I received an SMS with the driver details. However, the driver was not reachable. I called the customer service again and they promised me to call me back in 5 mins. I did not get a call or SMS till 6.30am. I booked the taxi with another company by 7.00am. I wasted time and was not able to reach destination on time.