[Resolved]  NTL Call Taxi — Poor service

Address:

Chennai, Tamil Nadu

I travelled by a NTL call taxi on 14/12/2014. The details are: Booking ID: A[protected]. Cab Number: TN07BF3935 Driver Mobile number: [protected]. I had booked a cab for 12:15 PM from Adyar to Thirumangalam. The driver arrived at 11:45 AM and asked me to come as he was waiting for me. I was in the middle of a class and I politely told him that I had booked a cab at 12:15 and that I cannot come down before that. He told me to pay the waiting charge of 0.25p per minute for the extra half an hour. When I raised this issue with NTL, they told me that my request had been entered incorrectly in the database and that nothing could be done about it. Since I am 8 months pregnant, I had no other option but to pay the extra waiting charges. I got into the cab at 12:15. I told the driver to drive slowly because of my physical condition and that I would bear the extra cost for the delay involved. Despite this, he drove very aggresively especially over bumps on the road. The reason why pregnant women are adviced to avoid autos is because of their aggressive driving. If the taxis also driven aggressively, then how does one expect us to travel on the road? When I raised the issue again with the driver, I was taken aback by his attitude. He was yelling at me as if I was kicking up a racket. I asked him to stop immediately and sort out the issue. He refused to do so. I had to call up NTL, explain the issue to them and ask them to stop the service. 20 minutes of the aggressive driving continued, till I bargained with NTL. Given my health condition, I got out of the car safely by Gods grace. He charged me Rs. 120 without a bill. If this is the attitude to expect from the taxi service providers, how will we as women feel safe travelling in a cab. The drivers have to be educated about courtesy and customer satisfaction.