NurseryLive Complaints & Reviews

We have places order 3 weeks back and did not receive the order . any queries to the vendor is not useful. no reply from them even the customer service is fake they have the same customer service person in chat.

PLEASE DON'T EVER BUY FROM THIS SITE OR VENDOR. HE SEEMS TO BE A PAKKA CHEATER AND FRAUD....

Sir I had placed the order 1month back
I've paid for the order also
But these people haven't delivered the order and haven't updated a thing also
Pls help in getting the plant or help in refunding the amount
Order no-NLV[protected]
Mail id - [protected]@gmail.com...

It's been over a month I have ordered cherry blossom seeds. My order number is:
NLV[protected]. I have written several messages. I have not received any reply. Your service is very disappointing. Can you please let me know what is the problem?!!...

I have received the plant yesterday. The condition of the plant is very bad, it'll not even survive for a day. Will you kindly replace it with a good plant. I am attaching herewith the photo of the same....

I had place order on 18th july after paying Rs 1052/- I am still awaiting for the delivery. infact i tried reaching through web chat two times i get message it is in process and will get the email confirmation.

They dont even have refund option nor order tracing tab, i feel amazon is good option to buy anything.

This is poor customer service, i wouldnt recommend any of my friend....

With lots of disappointment am writing this mail to you.. orderrd a bamboo plant on 3rd July with prepayment.. received a parcel on 26th july by DTDC.. in which there was NO PLANT inside the box, a glass Vase was broken in pieces and few pebbles were only inside the box. Am attaching all the pics for your reference...

you don't have a number to reach...you guys don't revert for any chat messages not email...then how do we...

Hi team,
My order NLV[protected], has not been delivered by nursery live. Over the above it appears fraud with the way they respond to customers. They have already asked for online payment for placing order, they are not giving assurance of product delivery . Kindly take some customers friendly action on such websites....

Hi,
I have ordered plants from nurserylive in July 18, 2021. They have sent confirmation mail and have not received my order since then. Customer chat is saying everytime, it will take 3-4 days to dispatch. My order numbers are :
NLV[protected] and NLV[protected].
Kindly help me out. As the agents of nursery live are not responding to my request....

(Order - NLV[protected])I recently purchased pack of 3 money plants from nurserylive and all the plants were in a dead condition with torn leaves completely stained in mud. They are not even responding back in the customer care service [protected]@nurserylive.com. They are behaving so unprofessional. Online Chat window is also not genuine and no response from the same. I paid 799 for the order and I regret on the purchase from nurserylive. At least...

I have placed an order in the Nurserylive website on June 17th and paid Rs.308.The plants were expected to be delivered within 5 to 6 days as per their email sent to me.But even after a month it has not been received and when I send them email or try to contact customer care, they are not responding for the same.And there is no customer care number to contact them.
Kindly help to refund the money or deliver the plants....

I have ordered plants worth ₹1, 199 about a month ago. Still the product has not been shipped and no one is answering in Customer Support....

I ordered pots, mud and seeds from nursery. So far, I have only received seeds. Its been almost 2 months and no updates.
Order ID: NLV[protected]...

I ordered a couple of items from NurseryLive. I enquired the order status in their chat option MULTIPLE times but no one replies and completely ignore my messages. I have been trying to get their attention via email and chat option for over a week.
However, when I enquired something from other login ID, there was immediate response. It shows that their team is interested in prospective customers but do not care about existing ones....

My order with order number: NLV[protected] was ordered on 9th of July 2021 which is still not delivered to me. The tracking number: EU[protected]IN provided does not work too. After going to the tracking number, it gives the information of consignment not found. Kindly look into it and do the needful. I have sent several emails and texts which are all unresponded by the company.
Amisha Mankar...

Product is not delivered even if money was already paid. No contact for customer care. You will feel helpless as there is no other way to escalate the matter. Email address is there but no one ever bother to respond. PATHETIC AND UNRESPONSIVE BEHAVIOUR....

Not delivering products which are prepaid.customer care number switched of.repeated emails not responded...

Order NLV [protected] dated 23rd July
Rhoeo plnt with pot, online payment done for Rs.288 and delivery address given as Mysore.
We note that the plant has not been delivered till now.
Very upset with the services
Tried mailing 4 to 5 times, but no response.
Immediate action is appreciated....

Hereby bringing to the notice that I had been waiting for my orders for the last 2 months and out of great difficulty got one of the orders delivered which was damaged and u healthy plant.when asked for a refund and return of the product they offered me a coupon which was worth less than the amount paid for the products. Now they dont have any ways of contacting them, their customer care no is always switched off. I think the cyber crime...

I placed an order (ID: NLV[protected]) on nurserylive.com worth Rs. 1, 327 on 28.06.2021 through pre-paid method. I got an email saying that order is under process. After that I have not got any details on shipping. No-one responds on web chat, e-mail or whatsapp. I am getting promotional offers everyday though. But no response on my order. I mailed 10 times, sent 100 messages on whatsapp and have made infinite attempts on their chat box....

Thieves are not delivering despite repeated reminders not refunding the money taken in advance...