Nykaa.com — Horrible customer care

I have been shopping from nykaa from few years but never had any issue with any order so never had to contact customer care.

Honestly it has been my goto website. I was kind of addicted to this website always used to go through offers and used to suggest also go buy from here when people dint know much about nykaa.

But my previous order, I have placed bobbi brown lip tint when there was buy one pick one offer

Initially it got cancelled on its own twice and returned for no reason when I asked customer care that person said due to some technical issues its getting cancelled try after few days. When I asked approximately from when can I order again he said again in few days when felt rude. I thought may be its just that person

As the offer was nice I placed the order again this time it got delivered.but I got delivered only one item. So I have contacted customer care.

Trust me i spoke with 4 people 4 told 4 different reasons

First one said there are some technical issues contact after an hour

Second one took so long, more than 15min, check that it got hand up

Third one said that the offer was like free full size lipstick on order over 4000 or something. Which was currently showing where as I clearly told him, when i ordered it was showing, 1+1 lip tint and also 3 free minis one order over 3500.
Anyways my order wasn't over 3500.

Frustrated I kept it for return and I get a mail with “ We regret to inform you that the offer was "BobbiBrown Free Lipstick - Get 1 Mini Lipstick on any 2 Minis. If total quantity equals or greater than 2". However as checked the you added 1 quantity”

I dont know where the mins topic came from

If the website is not properly refreshed with any current deals its not customers problem. Website should take care of every word written on the website

Honestly Few people where nice while taking but couldn't resolve the issue

Even my luck was bad offer changed exactly on the day its delivered. If it had delivered a day before I could have shown them.

Overall
Pathetic customer care Experience

Order No
NYK[protected].