Nykaa.com — My order never received

Address:	560003
Website:	Nyka.com

I had ordered an item on 2nd July . it was niot deliverred for a week, so I called customer care and informed. They said they will deliver. Against. Called thrice to get the status. I got same status. Then I asked them to return, they said they eraised return and I never got money or product till now . now I cannot take this anymore . even after I said to return they dint initiate return . in fact the delivery guy called me last week and asked if I am available at office to receive. But I wasn't at office. After I said that he dint call till now.