I had ordered 4 products worth 482 rupees from Nykaa on 7th July. The products were shipped through Amaze/ASNM Care courier on 8th July. One weird fact was that whenever I was inserting the AWB Number provided on Nykaa mobile app on ASNM courier website, a message was appearing - No data found. However, tracking details were visible when opened on Nykaa app. The estimated delivery date was of 11th July. However, the last tracking update from ASNM was on 10th July- Bag Verified at Hub Pune1- Hub. On 10th July evening, I received a message from Nykaa saying there's a delay in delivery and the products will be delivered on 18th July. I've been calling Nykaa Customer Care from 15th July onwards till today. Every time, executives told me that the products will be delivered as soon as possible. But, since there was no tracking update by ASNM on Nykaa app after 10th July, my guess was either the package was misplaced or stolen. On 17th July, I called Nykaa support team and asked to cancel my order and provide me with refund. Though the cancellation request was escalated by the executive right then, I didn't receive any notification of the same. Upon mailing, one of the executives wrote that cancellation request was escalated and I will get refund once the package arrives at Nykaa warehouse safely.
Today, I again received a message from Nykaa saying that my parcel will be delivered by 23rd July. The company is simply trying to provide random dates just to make its customers think that the products will be delivered. I checked Nykaa app Order page and saw that 18th July was automatically changed to 23th July. I immediately called the support team and asked the executive what is the status of cancellation. He said that the cancellation request was escalated on 17th July and that I will get my refund once the package reaches Nykaa facility. I said what if the courier partner has misplaced or stolen the package, does that mean I won't get a refund? How am I responsible for that? I have paid in advance so I must receive a refund if the products are not delivered to me. However, the executive simply went on speaking the same sentence like a tape recorder without paying heed. I mailed again, but got yesterday's mail body in response, only the executive was different.
I need my hard earned money back. It's not my fault that the courier partner has issues with the package. Nykaa is neither delivering my products nor providing refund. The support team is of no help at all. If it's the courier's issue, then does that mean I won't get refund until the package reaches their warehouse? And what if it never does? Why am I set to suffer? Please check and provide me with refund.
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