Nykaa.com — Order delivery date keeps extending even though the product has reached the destination and Not even cooperating to cancel and refund

Order ID: NYK[protected]
Order Date: Thursday, 27th Apr 2023
Delivery Partner: Delhivery
AWB number: [protected]

It’s been days since I placed the order. It was supposed to be delivered earlier according to the delivery estimate. It reached the destination yet no attempts of delivery were made. Waited a few days and contacted Nykaa. I was assured of delivery on priority. No attempts were made. The date of delivery kept getting extended day by day. Ended up contacting the delivery partner, delhivery, who informed me of the parcel being untraceable. Reverted back to Nykaa who assured me they’ll track the product down and deliver. No attempts of delivery was made and date got extended again. Contacted supported through every means possible like chat & call and they keep feeding me the same assurance everyday. Asked for a refund in case they are not able to deliver. They said they’ll only refund when the order gets returned to the warehouse and asked me to wait. Been days of waiting and hearing the same thing about the issue being looked up on priority, without any attempts being made, they do not even send me follow up communication. I’m the one having to contact support numerous times now and they are not cooperating at all. Please help!