Nykaa.com — Product not delivered and no refund initiated

Address:

104, Vasan Udhyog Bhavan, Sunmill Compound, Tulsi Pipe Road, Lower Parel (W),Mumbai-400013

My order no. is NYK[protected]. Payment have been done through Paytm. My items of awb #PP00373545 have been shipped through Dependo on 3rd October. It has been shown as delivery attempted however, no attempts were made. They did not come to my address and would just mark it as "failed delivery" as pleased. The delivery agency did not make a phone call either. And when I schedule for a delivery date, no attempts of delivery would occur. No such delay has ever occured when parcels were shipped through Delhivery, Bluedart, e-kart, etc. at the same address, hence, their excuse of incorrect address is untrue. I have opted for delivery cancellation, however, no refund have been processed. I want this problem to be resolved as soon as possible.