| Address: | A2 4th floor cnergy park appasaheb marathe marg, prabhadevi, Mumbai 400025 | | Website: | Nykaa.com |
I have ordered 7 items from Nykaa App worth of RS 2024.97 (pre-paid order) on 25th Feb 2023, its been 20 days they have not delivered my parcel.
I have raise several concerns and wrote emails for support but no help given.
1. we have no option to cancel the products from consumers end.
2. after requesting several times they did not even provide the number of delivery agent.
3. we cant reach to them via tele-if we raise concern after that wait for their call, and they did not respond for 48 hours in my case.
4. provided no solution via email.
5. without my consent they have cancelled the order. i have just received notification.
6. no attempt made to contact me or to convey the status of my ordered parcel.
I request for my ordered items deliver to me and provide me with fair compensation for waiting 20 days with no authority over a paid order which was neither delivered nor giving option to cancel and ask for refund. this is unethical practice and leaving consumer helpless.
order no.
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