Nykaa.com — Refund not processed : NYK[protected] from Nykaa Beauty

This is regarding my order no, NYK[protected] from Nykaa Beauty, I cancelled the order on 13Mar23, however my refund has still not been processed,

I have been receiving Nykaa system generated calls to cancel my order everyday since 13Mar23 even after I selected response to cancel the order.

As per the app and customer service, once the items reach warehouse, refund will be processed, however the order has not yet been returned to warehouse since 13Mar23, The order status keeps on reflecting as out for delivery all of a sudden.

When we place a new order it hardly takes 1-2 days to deliver the order in metro’s, however when it’s about return it’s been more than a week and order hasn’t reached back to warehouse yet. It’s so disappointing.

This issue has been escalated several times to customer service, however they advice to wait and assure that refund will be processed, But still no action,

I have been told by customer service that my issue has been escalated further to concerned team and a ticket was opened for this issue,

However when I checked the status of ticket in app, it has been closed, despite the fact that issue is still un resolved.

Ticket no:[protected],
Request you to please look into this issue and process my refund ASAP.

Would also request to look into this issue as it impacts customer trust, and we think twice to place an order.