NYK[protected]
I placed this order on 22nd of June. I ordered a compact powder and a sketch pen eyeliner. The eyeliner was fine (as it's in the form of a sketch pen) but the compact powder was completely broken. It was powdered. I requested for replacement the first time on June 25th. The return was approved by nykaa but their courier partner DELHIVERY cancelled my return on June 30th. I reached out to nykaa and they told me to do the whole process again! I had to upload pictures again, they again took their own sweet time to approve the order. I was promised by their customer care that the courier partner will not cancel the return this time and that they would definitely come to pick up the order. And of course. DELHIVERY cancelled my return on 7th July.
After having to go through the cancellation of my return twice, i reached out to nykaa again. They asked me to upload photos of the powder yet again!! This is sooo frustrating. Again nykaa customer care tells me that they will come pick up the order. And that the refund is only possible after picking up. They won't! Why am I having to go through all of this because of an incompetent courier partner that has clearly found a loophole. I mean how convenient right? Don't pick up the order so they don't have to give the refund. Bravo. Im sooo frustrated. This is mental harrasment! Im having to go through all this because someone delivered me a defective product and because of nykaa's ridiculous policies. I want my refund!!! Why do i have to go through all this because their delivery partner is not picking up the return item? How is that my fault?? I not going to wait again for some to cancel the return again. It's not my fault! I will never be purchasing from nykaa again. I just want my refund.
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