Ola Electric — Complaint against Ola Electric for Lack of Response and Inadequate Service

Dear Consumer Complaints India,

I am writing to register a formal complaint against Ola Electric, the service provider for my electric scooter. Despite repeated attempts to seek assistance and resolve my concerns, I have faced an alarming lack of response and subpar service from their end.

My interactions with Ola Electric began on 3rd June 2023, when I reported an issue with my electric scooter. Since then, I have diligently followed up through their customer support channels, including phone calls, emails, and online support portals. However, to my dismay, I have not received any acknowledgment or response from Ola Electric.

This persistent negligence and lack of communication are not only deeply frustrating but also indicative of their disregard for customer satisfaction. As a consumer, I have the right to be informed about the progress of my scooter's repair and to receive a clear timeline for resolution. Ola Electric's failure to fulfill these basic expectations has left me without transportation and in a state of inconvenience for an extended period.

I request your intervention in this matter to ensure that Ola Electric addresses my concerns promptly and professionally. I believe that [Consumer Complaints India] can play a crucial role in mediating between consumers and service providers, ensuring that fair treatment and accountability are upheld.

I have diligently documented all my attempts to contact Ola Electric, including dates, times, and relevant communication details. I am prepared to provide any further evidence or information necessary to support my complaint and assist in resolving this matter.

It is my sincere hope that Consumer Complaints India will take swift action to address this complaint and hold Ola Electric accountable for their lack of responsiveness and inadequate service. I trust in your commitment to protecting consumer rights and ensuring a fair and satisfactory resolution.

Thank you for your attention to this matter, and I look forward to a prompt resolution to my complaint.

Sincerely,
Praveen S