On May 4th, the OLA service center(998V+4WH, Bhagya Nagar Colony, Hydershakote, Telangana 500091) personnel took my brand new OLA S1 Pro(TS08DBTR7401) by van, claiming it had suffered a rodent attack and could only be repaired at their service center. On May 11th, I received a call requesting a payment of Rs. 6345.86 through online mode for the repair of the scooter. I made the payment as requested. They assured me that the scooter would be delivered by Van to my location. However, instead of delivering it by van, they rode it to my location, which is approximately 35km away from the OLA service center. As the owner of the scooter, I hadn't even ridden it yet as it was brand new.
While inspecting the scooter in the presence of the OLA service center delivery personnel, I noticed that the brand new OLA S1 Pro's side stand had been replaced with an old, damaged one. When I brought this to the attention of Mr. Cornelius Lewis(ph #:[protected], the manager of the OLA service center, he behaved rudely and showed a complete lack of respect for customers. He told me to do whatever I could and that he didn't care. His behavior was reminiscent of that of a rowdy individual.
We discovered the issue with the side stand because it was visible, but how are customers supposed to know if the internal parts, which are not visible, have also been replaced with old ones? I now feel like I have been scammed by the OLA service center, as they replaced the brand new parts in my scooter with old ones.
When I received the delivery of my brand new OLA S1 Pro, the odometer reading was 2.2 kilometers. However, when the OLA service center personnel took the scooter for repair, the reading was 15 kilometers. And when they delivered the scooter from the OLA service center, the reading was 55 kilometers. I now feel like I have been given a used, second-hand OLA scooter instead of a brand new one. Was this information helpful? | 
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